Careers

Our vision is to be more than just a normal business. We pride ourselves on being a company with sustainability at our core.

For this we need entrepreneurial minds with vibrant personalities to match. We’re after individuals who will apply their passion for the environment to their role within our business. In return we offer a fun and innovative place to work with huge potential for progression and development. Working for us is a chance to be part of an organisation that is directly implementing sustainable solutions – not just talking about them.

We currently have a vacancy in our customer services team.

Customer Service Executive

Exciting Opportunity to Join a Sustainable Products and Services Business

London Bio Packaging, an innovative sustainability focused company within...

Exciting Opportunity to Join a Sustainable Products and Services Business

London Bio Packaging, an innovative sustainability focused company within a FTSE100 group, is looking for an exceptional Customer Service Executive. London Bio Packaging helps their clients in the food industry to adopt a more sustainable approach to business through our products and services.

Working from our office in West London, this role will be in our Customer Service Team reporting to our Customer Service Team Leader.

Responsibilities:

  • Managing customer orders via telephone, email, fax, and live chat
  • Managing customer sample requests and postage
  • Dealing with general phone enquiries, email enquiries and live chat enquiries
  • Responding to sales enquiries and occasional speaking to customers in person at our London office
  • Keeping CRM system up to date
  • Overseeing day to day running of the office including monthly food shop, stationary orders.

The role will be fast paced and varied involving all elements of customer service.

Candidate:

  • Preferably 1-2 years of Customer Service experience
  • Degree educated
  • You are super friendly and great with people
  • You enjoy providing excellent customers service and looking after people
  • An interest in sustainability
  • Proficient in MS Office and Outlook
  • Experience in Sage is desirable
  • Proximity to Shepherds Bush/Hammersmith desirable
  • Experience in a fast paced, multi-platform customer services environment with an ability to remain cool and calm under pressure
  • Highly organised and motivated with an ability to work through queries without assignment
  • Strong attention to detail and numerate

Benefits:

  • An exciting and fun company to work for that is committed to looking after the environment and society
  • 33 days holiday (including bank holidays)
  • Opportunity to earn bonus
  • Training courses in programmes such as Excel regularly

To apply please email us at the following address ASAP with a CV and short cover note: Peterb@londonbiopackaging.com

+ Expand to read more

Think we can help with your packaging needs?

Get in Touch