FAQS: Delivery & Ordering

Welcome to our Frequently Asked Questions (FAQs) page.

London Bio Packaging is moving!

We are relocating to The Shepherds Building in Shepherds Bush.

Due to this move, our office will be closed (incl. all systems & phones) on Friday 21st April and will reopen on Tuesday 25th April at 8:00 am.

During this time we will not be able to place orders so please ensure that your orders are placed before close of business on Thursday 20th April, for deliveries on Friday 21st April. Orders placed 1pm-6pm on 20th April, will be delivered on Tuesday 25th April.

Although our office will be closed, if you have any queries regarding deliveries of your order, please contact us on 01827 723138.

Thursday 20th April—— Open as normal
Friday 21st April—— Closed
Saturday 22nd April—— Closed
Sunday 23rd April—— Closed
Monday 24th April—— Closed
Tuesday 25th April—— Open as normal

Regards
The London Bio Packaging Team

1. Ordering, Payment & Online Accounts

  1. How can I place an order?
  2. How can I pay for my order?
  3. Can I see samples of a product before I purchase?
  4. Do you offer discounts if I order large quantities?
  5. Do you offer warehouse storage?
  6. My contact details have changed. What should I do?
  7. How can I place a repeat order?
  8. I’ve forgotten my password for my online account – how can I get a reminder?

2. Delivery Information – Times & Charges

  1. What are your delivery prices?
  2. How long do deliveries take?
  3. I need a morning/Saturday delivery – do you offer this?
  4. Do you offer same-day delivery?

3. Returns & Refunds

  1. Can I return products?

4. Bespoke printing

  1. Do you offer bespoke printing?
  2. How much does bespoke printing cost?

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1. Ordering, Payment & Online Accounts

1. How can I place an order?
There are 3 easy ways to order products:
– Online (N.B. If you’re an existing customer but haven’t ordered online before, contact us to set up an online account. New customers are able to set an account up online when placing an order.)
– Over the phone: +44 (0) 20 7471 3700
– By email: orders@londonbiopackaging.com (Please note orders should NOT be sent to info@londonbiopackaging.com)

Office hours:
Our office hours have been extended – you can now call us any time from:
– 8am to 6pm Monday to Thursday
– 8am to 5pm on Fridays

2. How can I pay for my order?
You can pay by credit or debit card – we accept Visa, Maestro, Mastercard and American Express.
Or, if you’re likely to place further orders in the future, you can benefit from having a credit limit. To set up a credit limit, please call the office on +44 (0) 20 7471 3700.

3. Can I see samples of a product before I purchase?
You are welcome to see samples of any product before you buy, free of charge. To arrange delivery of your samples: fill in our online form, call +44 (0) 20 7471 3700 or email orders@londonbiopackaging.com.

Please provide:
– Item codes or descriptions of products with sizes
– Delivery address
– Date required

Alternatively, you’re welcome to pop into our office, simply arrange a time to come by. Our address: 21 Berghem Mews, Blythe Road, London, W14 0HN.

4. Do you offer discounts if I order large quantities?
Call the office on +44 (0) 20 7471 3700 to discuss bespoke pricing.

5. Do you offer warehouse storage?
We have a 6 month storage plan for bespoke printed products.

6. My contact details have changed. What should I do?
Please contact the office to confirm your new company details on +44 (0) 20 7471 3700.

7. How can I place a repeat order?
If you order the same items regularly, you can either:
– Call our office on +44 (0) 20 7471 3700 to set up a reoccurring order, delivered whenever you want
– Alternatively log in online and set up a ‘Template Order’ in ‘My Account’. (You can also see your previous orders placed online; simply visit ‘Order History’ in ‘My Account)’.

8. I’ve forgotten my password for my online account – how can I get a reminder?
Simply enter your email address here to receive a password reminder via email.
You can also change your password in ‘My Account’ to something easier to remember.

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2. Delivery Information

1. What are your delivery prices?

Free delivery over £100

In England, Wales and Scotland

England, Wales and Scotland (bar Highlands and Islands)
For orders over £100 (ex. VAT), delivery is free.
For orders under £100, a delivery charge of £9.99 applies.
(Updated 1st March 2015)

Ireland, Scottish Highlands and Islands
– £200 (ex. VAT) minimum order value for delivery
– Carriage will be charged extra at cost or we can deliver to a UK Freight Forwarder of your choice

Outside the UK
– £200 (ex. VAT) minimum order value for delivery
– Carriage will be charged extra at cost or we can deliver to a UK Freight Forwarder of your choice

2. How long do deliveries take?

Order by 1pm

In England, Wales and Scotland

England, Wales and Scotland (bar Highlands and Islands)
– Orders placed before 1pm Monday to Friday will be delivered on the next working day.
– Orders placed after 1pm Monday to Friday will not be processed until the following working day.
– All orders are delivered between 9am – 5.30pm Monday to Friday.

Ireland, Scottish Highlands and Islands
– Goods will be delivered within 2-3 days from placing the order.

Outside the UK
Please call +44 (0) 20 7471 3700 or email orders@londonbiopackaging.com to track your delivery.

3. I need a morning/Saturday delivery – do you offer this?
We offer the following timed deliveries at an extra charge:

Delivery Price:
Pre 10am: £18.40
Pre 12 noon: £12.40
Saturday: £23.40
(Updated 1st March 2015) 

4. Do you offer same-day deliveries?
We currently do not offer this service.

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3. Returns & Refunds

1. Can I return products?
Goods can be returned up to a maximum of 28 days from their receipt.

If you would like to return items, please follow our 3 simple steps:

1. Contact our customer services team on 020 7471 3700 or email to obtain a returns number
2. Complete our returns form
3. Email the returns form to orders@londonbiopackaging.com

We will then arrange the collection and contact you to confirm this.

Once the goods have been received at our warehouse, we will process a refund or credit note for the total sale value, deducting a £16.98 collection fee and 25% restocking fee.

Please note that returns will be at London Bio Packaging’s discretion.

Any damaged or faulty goods will be collected at our expense and refunded in full.

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4. Bespoke Printing

1. Do you offer bespoke printing? Can I add my company name to personalise my food packaging?
You can customise most products using our personalised printing service if the order is above a set minimum quantity.
The quantities vary slightly per product so please call +44 (0) 20 7471 3700 or email orders@londonbiopackaging.com to find out more.

Here are a few minimum order quantities:

Popular packaging for custom printing

Minimum order quantity

Coffee Cups

5,000

Coffee Cup Sleeves

5,000

Cold Drinks Cups

5,000

Hot Food Boxes

25,000

Food Pots

30,000

Heavy Duty Food Pots

50,000

Napkins

24,000

Paper Carrier Bags

5,000

2. How much does bespoke printing cost?
Please call +44 (0)  20 7471 3700 or email orders@londonbiopackaging.com for your bespoke quote.

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